Supporting you all the way.

Your Account

• How do I register?

  After installing and opening the TRAKK app, you will be presented with the walkthrough screen. Pressing on 'Register' will allow you to enter your email address and Password.

  You will receive a verification email, by pressing the link in the email you will automatically be navigated back to the app and your account will be verified.

  You will be presented with our Terms and Conditions and on agreeing, you will be able to set up the rest of your account information.

• Agreeing to the Terms and conditions

  When you register you will be presented with our Terms and Conditions. To use the app you have to 'Agree' to them. If we update our Terms and Conditions, they will be presented the next time you open the app for you to approve.

• How do I log in?

  If you have an account with TRAKK but are signed out of the app. If you press the 'Sign in' button on the walkthrough screen you will be able to enter your log in credentials.

• What happens if I have forgotten my password?

  If you can't remember your password when trying to log in to the app. You can press the 'Forgotten password' link on the Sign in screen. You will be required to enter your account email address.

  We will then send you an email containing a link to reset your password.

• How do I change my password?

  When Signed in to the app, if you press on the profile icon in the bottom navigation, you will be navigated to your profile. Press on 'Your details' and then 'Change' in the password field.

• How do I delete my account information?

  To delete your account and all associated data please email support@my-trakk.com. We will remove your account and let you know once the process has been completed.

Templates

• What is a template?

  Templates allow you to group exercises into individual workouts. You can create a full workout by adding exercises, sets, reps, weight and rest.

• How do I create a template?

  In the app, navigate to your profile and press the 'Templates' option. At the bottom of the screen, press the 'New template' button.

  You will be prompted to enter a template name, and then you can add exercises from the list.

• How do I edit a template?

  By opening and viewing a template from your templates screen, if you press the 'Edit' button you will enter the template edit mode. You can change all aspects of the template that includes

  • Template name
  • Schedule a template
  • Add and remove exercises
  • Edit individual exercise workload
  • Re-order exercises

  If you make any changes to your template, a 'Save' button will be displayed at the bottom of the screen.

• How do I schedule a template?

  When in template edit mode, if you press the arrow next to the 'Schedule template' option you will be navigate to the 'Template schedules' screen.

  There will be two sections, Schedule template and single sessions. If you press the toggle on 'Schedule template' you will be able to select days, start date and the duration for the schedule.

  When a template has been scheduled it will be automatically added to those days as a workout to start.

Workouts

• How do I create a workout?

  You can create a workout by either adding a template. You can do this by either scheduling a template, or adding a template as a one-off session. To do this. press the 'Add' button when on the Train screen, select the template option and pick your template. You will be prompted to either add as a one off session, or to schedule the template.

  You can also create a workout by adding single exercises. This allows you to add exercises that you feel like doing rather than feeling committed to a template. Simple press the 'Add' button and select the exercises option.

  Just like adding a template, you will be prompted to add as a one-off session or in this case, create a template.

• How do I start a workout?

  Once an exercise(s) or template has been added to the train screen, if on the present day, a button will be displayed to 'Start workout'. Pressing this button will start the workout, and display the first exercise for you to complete.

• What is the QR code scanner for?

  If you are at a gym that provides Pulse Fitness equipment, you can scan the QR code to connect the equipment to the app. Depending on the type of QR code, this will either open up that specific equipment as a workout in the app, or display results performed on that equipment.

About TRAKK

• What is TRAKK?

  TRAKK is a feature-rich, user-friendly, personal training app designed to track workout activity.

  Connected to cutting-edge Pulse Fitness equipment, TRAKK automatically tracks distance, speed, heartrate, weight lifted and calories burned. Accessible at your fingertips. TRAKK also works without Pulse equipment meaning you can use this app to log your workouts wherever you are.

• Contact us

  If you have any questions feel free to email us at support@my-trakk.com.